Frequently Asked Questions
Everything you need to know about your Gevi home appliances and shopping experience.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is the return policy for Gevi products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Do Gevi appliances come with a warranty?
Yes, all Gevi appliances come with a standard 12-month warranty from the date of purchase. This covers any defects in materials or workmanship under normal household use. You can also register your product on our website to stay updated on maintenance tips.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and shop-now-pay-later options like Affirm or Klarna to make your home upgrades more affordable.
How do I clean and maintain my espresso machine or ice maker?
Maintenance instructions vary by model, but we generally recommend descaling your machine every 1-3 months depending on water hardness. Detailed cleaning guides and video tutorials are available in our 'Maintenance' section on the website.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 1 hour of placement by contacting our customer support team. Once the order has reached the shipping stage, it cannot be altered.